Service support
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Superb quality
Product customization
According to the special requirements of customers
Black silicon carbide and nylon belt base cloth series of conventional abrasives are respectively black silicon carbide and brown corundum, the company can according to customer requirements to customize a variety of models, specifications and different abrasive products to meet the requirements of different customers; We can also customize grinding wheel tools for different end customers in different industries, welcome customers from all industries to consult and customize.
Customer service
I. Customer service commitment
Thank you for your use, distribution (agent) of the company's products, Jin Da electrical appliances was established in 2005, is currently one of the domestic black gold series, nylon coil series coated abrasives main manufacturers; The company's abrasive series products meet the enterprise standard, and obtained the German MPA quality certification, quality to meet or exceed the "three guarantees" requirements.
1. Product quality
The nature of our service determines that we need to strictly control all aspects of production to ensure service quality and reduce consumers' worries about product quality. We are committed to the quality of the elements, a lot of work to ensure consumer access to products and services.
2, price,
The traditional profit model is "low into high sales, profit", we break the tradition, adhering to the principle of "small profits but quick turnover", with our service as the background to obtain reasonable profits, so that customers in the price benefits, so as to achieve a real win-win situation.
3. Supply process
Jinda business personnel have the obligation to make customers fully understand product models, brands, technical indicators, performance, safety precautions, etc. through telephone, written and face-to-face interviews, so as to ensure that customers make correct choices before placing orders. After the order is placed, we will strictly comply with the price and contract provisions, and provide the same quality products with the same model in the order within the contract period.
4. After-sales service
The company's product quality problems, non-human damage, customer service specialist will be accepted business; If the products need to be replaced, the company will send the products to the customer as soon as possible, and then recall the products with quality problems and return to the factory for replacement.
5. Dedicated service line
400-113-8600 is the national customer service telephone number, to provide you with technical advice, problem acceptance, etc. Jinda will solve your needs within two working days.
Ii. Principle of return and exchange
In order to provide customers and agents of "Hurricane" with more assured and satisfactory services, in case of product quality problems:
1. Customers and agents are requested to properly keep the purchase orders, invoices, attachments and packaging materials of the products. Any loss will not be returned or replaced.
2. Goods with quality problems caused by abnormal use and storage shall not be returned.
3. The goods need to be sent back first. After receiving the returned goods, the technical team will carry out quality testing.
4. If the VAT invoice has been issued, the customer must return the VAT invoice. If the original VAT invoice cannot be provided, the customer shall pay 17% of the returned product price including tax as compensation.
5. The company shall not assume any responsibility for claims of product defects arising from useless products, improper product selection or improper application.
6. Part of the special activities of the product may be disposable goods and other special products, and the scope of return is not allowed, which will be reflected in the quotation and contract.
7. Transportation costs involved in the process of return and exchange: Except for the quality of goods, the costs incurred by mailing, express delivery and logistics transportation to the company will be borne by the other party.
Iii. Return and exchange process
1. Return process of mail/transportation:
Submit application/review/return goods/register for testing/refund
2. Warranty replacement process by mail/transportation:
Submit application/check and confirm/send back the goods/register for testing/generate new order for replacement, warranty/deliver the goods at the agreed time
3. Friendly reminder:
Before you return or replace the goods, please contact you when the salesman, the salesman will give you to submit "return or change the goods application form" and the relevant items of the invoice return.
Grinding knowledge
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Q Note on coated abrasive products
A Damp: Coated abrasives in the process of transportation and warehouse preservation, mainly to prevent the product from damp or soaking by rain
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Q Use of coated abrasives
A Before installation, the sand should be carefully checked to ensure no damage, dumb and deformation;
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Q The main application industry and scope of coated abrasives
A Coated abrasives are applied to:1, large plane thickness, thin plate, including metal strip processing
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Q Abrasives and characteristics
A The abrasives used are mainly brown corundum, white corundum, black silicon carbide and green silicon carbide, etc. :
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